Terms & conditions

Terms & Conditions

Last Updated: November 11, 2026

Welcome to MyBukhoor. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About MyBukhoor

MyBukhoor is a brand offering fragrances, bukhoor, perfumes, incense, and related products.

Throughout these Terms & Conditions, "MyBukhoor," "we," "us," and "our" refer to MyBukhoor. "You" or "your" refers to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Copy, reproduce, modify, or distribute our website content without permission.

  • Interfere with the operation or security of the website.

  • Use our website or content in a way that could damage MyBukhoor or its reputation.

We reserve the right to restrict or terminate access to our website if we believe these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, scents, and other information displayed on our website are accurate.

However, colors and product appearance may vary slightly depending on your device or screen settings. Fragrance and scent experiences may also vary from person to person.

Product availability may change without notice. We reserve the right to discontinue products or modify product specifications, prices, or availability at any time.

4. Prices

All prices displayed on our website are in Saudi Riyals (SAR) unless otherwise stated.

Prices may be changed at any time without prior notice. Any applicable taxes, delivery charges, or additional fees will be displayed where applicable before you complete your purchase.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

An order is considered accepted once we have confirmed and processed it.

We reserve the right to refuse or cancel an order in certain circumstances, including but not limited to:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Technical or system errors

If we cancel an order after payment has been received, we will arrange a refund of the applicable amount.

6. Payment

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through third-party payment providers. We do not control the policies or systems of third-party payment providers.

7. Shipping and Delivery

We deliver orders to the locations available at checkout.

Estimated delivery times may vary depending on your location, shipping method, order volume, holidays, and circumstances beyond our control.

MyBukhoor is not responsible for delays caused by shipping companies, incorrect delivery information provided by the customer, customs procedures, weather conditions, or other circumstances outside our reasonable control.

Please ensure that your shipping information is accurate before completing your order.

8. Returns and Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Products must meet the applicable return conditions stated in that policy.

Certain products may not be eligible for return or exchange for hygiene, safety, or product-specific reasons.

For products such as bukhoor, perfumes, fragrances, incense, or personal-care items, returns may be restricted if the product has been opened, used, or its seal has been removed.

Please review our Return & Exchange Policy before making a purchase.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer service team as soon as possible after receiving your order.

We may request photographs or other information to help us investigate the issue and determine the appropriate solution.

10. Promotions and Discount Codes

From time to time, MyBukhoor may offer promotional campaigns, discount codes, bundles, or special offers.

Promotions may have specific terms, expiration dates, minimum purchase requirements, or product exclusions.

Unless otherwise stated, promotional codes cannot be combined with other offers and cannot be exchanged for cash.

We reserve the right to modify or cancel a promotion where permitted by applicable law.

11. Intellectual Property

All content available on the MyBukhoor website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Photography

  • Graphics

  • Text

  • Designs

  • Website layout

  • Videos

  • Marketing materials

is owned by or licensed to MyBukhoor and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without our prior written permission.

12. User Reviews and Content

If you submit a review, photograph, comment, or other content to MyBukhoor, you confirm that you have the right to submit that content and that it does not violate the rights of another person.

By submitting content, you grant MyBukhoor permission to use, reproduce, display, and publish that content for marketing or promotional purposes where permitted by applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

13. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, analytics services, social media platforms, and other technology providers.

Your use of these services may also be subject to the terms and policies of the relevant third parties.

MyBukhoor is not responsible for the policies, availability, or performance of third-party services outside our reasonable control.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, security reasons, or other circumstances.

15. Limitation of Liability

To the extent permitted by applicable law, MyBukhoor will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Force Majeure

MyBukhoor will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, governmental actions, interruptions to transportation, technical failures, labor disputes, or other unforeseen events.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any disputes arising in connection with these Terms & Conditions or your use of our website shall be handled in accordance with the applicable laws and jurisdiction of the Kingdom of Saudi Arabia.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: occasional.sa@gmail

 

MyBukhoor